Just to reassure you – from the TA family x
Before you arrive, you will receive an email from us which will help us to make your check in, check out and the time you spend with us as simple as possible.
You will be asked to confirm that you and your household are Covid 19 symptom free. If you have symptoms you will be asked to cancel your booking. If you arrive presenting symptoms or develop symptoms during your stay you will be asked to return home.
We ask you to let us know as accurately as you can what time you’ll be checking in. Check in is contactless and paperless.
On arrival
If you need help with your luggage when please let us know before hand so we can have the necessary precautions in place.
Everyone will have their temperature taken by touch free forehead thermometer when they arrive.
While you are here we know that you will wash your hands regularly, please also use the hand sanitisers that are to be found throughout the hotel.
You will be given my mobile number so if you need anything during your stay you can let me know without having to have contact (if you prefer)
The dining room and bar area are for resident use only. We will ask you to give us a time for your break fast sitting and, if you choose to eat with us, for your dinner sitting also.
Your bedroom will have been thoroughly cleaned before your stay under our enhanced cleaning procedures. If you prefer we will not service your room during your stay so that you are the only people in the room. Waste bins, damp towels etc can be left outside your room.
We will provide fresh milk and the tea, coffee etc that you need each morning. Just text me if you need refills. There will be hand soap in the rooms and we will provide shampoo and shower gel on request.
There will be a quarantine box for any books you might look at during your stay.
What you don’t see
Our updated risk assessments.
Our staff training on precautions to take at home and at work
Our detailed cleaning program between guest stays and each day in communal areas.
Social distancing in the kitchen
Staff are asked to certify themselves symptom free when they leave work each day. Regular touch free staff temperature checks recorded centrally.
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